Service & Reliability

When looking at the cost of processing payments create a strategy that allows you to optimize the opportunity by reducing costs and where possible earning any additional revenue for yourself.

In studying our airline base, we at Realex Payments found that up to 96% of the cost of processing a transaction can relate to the percentage fee charged by the financial institution.

This is where a payment exchange or service provider (such as Realex Payments) has been used. It is therefore wise to consider decoupling the Financial Institution service from the payment processing service as it allows competitive focus on the core costs as well as opening access to alternative payment methods that can be a lower cost.

Reliability is not only critical in the airline business, it?s also essential in the payment processing business. Ensure availability and uptime are based on a track record of delivery ? talk to existing clients. Understand the service culture of the organization. Build Service Level Agreements around response times and settlement deadlines ? after all this is how and when you get paid.