Sales of flights and ancillary products occurs via multiple channels - online, telesales, airport, on board, travel agents - the payment processing requirements of these should be considered upfront.
Developing a matrix of what you sell via what channels seems like a very basic starting point - which it is. But the process immediately supports the concept that both seat sales and ancillary revenue opportunities are channel agnostic. For example - one should offer seat selection across all channels, while offering dynamically converted currencies and scoring the transaction for fraud.

Every channel brings its own challenges?

• Selling online is global and requires key decisions - banks, payment methods, payment provider, fraud management, currency management etc.
• Telesales tends to be more localised and requires similar key decisions;
• Travel agents selling via GDS - involves file collection, potentially local banking arrangements and data collection;
• Airport sales, for bag fees, seat selection etc. may require customer present technology;
• Selling on board is generally not integrated and many Airlines invest heavily in solutions to manage this channel. It is critical that an appropriate payment solution is in place to manage issues such as encryption, offline EMV and acceptance rates.

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